Legal

Privacy Policy

Last updated: March 20, 2026

Introduction

TechWave VoIP ("TechWave," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (www.techwavevoip.com), use our hosted VoIP services, or interact with us in any way.

By using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

Information We Collect

Information You Provide

Contact information: name, email address, phone number, business name, and mailing address
Account credentials: username, password, and security questions
Billing information: payment card details, billing address, and banking information
Communications: messages, emails, chat transcripts, and support requests you send us
Business information: company size, current phone provider, and service requirements
Call data: phone numbers dialed, call duration, call recordings (if enabled), and voicemail messages

Information Collected Automatically

Device information: IP address, browser type, operating system, and device identifiers
Usage data: pages visited, links clicked, time spent on pages, and referring URLs
Location data: approximate geographic location based on IP address
Cookies and similar technologies: session cookies, persistent cookies, and web beacons (see Cookie Policy below)
Call detail records (CDRs): metadata about calls placed and received through our service
Network performance data: call quality metrics, latency, jitter, and packet loss statistics

Information from Third Parties

CRM integration data: if you connect Salesforce, HubSpot, or other CRM tools, we may access contact and activity data as authorized by you
Number porting information: data from your previous carrier required to transfer your phone numbers
Credit and identity verification: information from credit bureaus or identity verification services as needed for account setup

How We Use Your Information

We use your personal information for the following purposes:

Provide, maintain, and improve our VoIP services
Process transactions and send billing-related communications
Respond to support requests, questions, and feedback
Send service-related notices, updates, and security alerts
Personalize your experience and deliver relevant content
Monitor and analyze usage trends to improve our services
Detect, prevent, and address fraud, abuse, and security issues
Comply with legal obligations, including telecommunications regulations
Enforce our Terms of Service and other agreements
Communicate about promotions, offers, and new features (with your consent)

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing, cloud hosting, analytics, customer support tools, and email delivery. These providers are contractually obligated to use your data only as directed by us.

Telecommunications Partners

To provide VoIP services, we share necessary information with upstream carriers, number porting providers, and emergency services (E911) databases as required by law and to deliver our services.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including to comply with subpoenas, court orders, or requests from law enforcement agencies.

Business Transfers

If TechWave is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

With Your Consent

We may share information with third parties when you explicitly consent or direct us to do so, such as when you enable a CRM integration.

Your Privacy Rights

Depending on your state of residence, you may have the following rights. To exercise any of these rights, contact us at privacy@techwavevoip.com or visit our Privacy Choices page.

All U.S. Residents

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information, subject to certain exceptions
Opt-out of marketing: Unsubscribe from promotional emails at any time

California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have additional rights:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by us and our service providers
Right to opt out of the sale or sharing of personal information
Right to correct inaccurate personal information
Right to limit use and disclosure of sensitive personal information
Right to non-discrimination for exercising your privacy rights

We do not sell personal information as defined under the CCPA. To submit a request, visit our Do Not Sell My Information page.

Virginia Residents (VCDPA)

Right to access, correct, and delete your personal data
Right to data portability
Right to opt out of targeted advertising, sale of personal data, and profiling
Right to appeal a denial of your privacy request

Colorado Residents (CPA)

Right to access, correct, and delete your personal data
Right to data portability
Right to opt out of targeted advertising, sale of personal data, and profiling

Connecticut Residents (CTDPA)

Right to access, correct, and delete your personal data
Right to data portability
Right to opt out of targeted advertising, sale of personal data, and profiling

Utah Residents (UCPA)

Right to access and delete your personal data
Right to data portability
Right to opt out of targeted advertising and sale of personal data

Other State Laws

We comply with all applicable state privacy laws, including those in Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), Iowa, Indiana, Tennessee, and other states that have enacted consumer privacy legislation. If you are a resident of any state with a consumer privacy law, you may exercise applicable rights by contacting us.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account information: retained for the duration of your account plus 3 years after closure
Call detail records: retained for a minimum of 2 years as required by FCC regulations
Call recordings: retained according to your account settings, default 90 days
Billing records: retained for 7 years for tax and accounting compliance
Website analytics data: retained for 26 months
Support communications: retained for 3 years after resolution

Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
Multi-factor authentication for account access
Regular security audits and penetration testing
Access controls limiting employee access to personal data on a need-to-know basis
Secure data centers with physical access controls and redundancy
Incident response procedures for prompt handling of data breaches

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

Essential cookies: required for the website to function (session management, security)
Analytics cookies: help us understand how visitors use our website (e.g., page views, traffic sources)
Functional cookies: remember your preferences (e.g., language, region)
Marketing cookies: used to deliver relevant advertising (only with your consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

International Users

Our services are hosted and operated in the United States. If you access our services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. For material changes, we will also send notice to the email address associated with your account. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this policy or your privacy rights, contact us at:

TechWave VoIP

30 N Gould St., Suite R

Sheridan, WY 82801

Email: privacy@techwavevoip.com

Phone: (727) 661-8324