Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and TechWave VoIP ("TechWave," "we," "us," or "our") governing your use of our hosted VoIP services, website, and related products. By creating an account or using our services, you agree to be bound by these Terms.

If you are accepting these Terms on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

TechWave VoIP provides hosted Voice over Internet Protocol (VoIP) services, including but not limited to:

• Cloud-hosted business phone system with call routing, auto attendant, and voicemail
• Concurrent call channels for inbound and outbound calling
• Number porting from existing carriers
• Mobile and desktop softphone applications
• Call recording, analytics, and reporting
• CRM integrations (Salesforce, HubSpot, and others)
• E911 emergency calling services
• U.S.-based customer support

TechWave is a VoIP reseller and provides services using upstream telecommunications carriers and infrastructure partners. Service availability and features may vary.

You agree not to use TechWave services to:

• Make calls for the purpose of harassment, threats, or abuse
• Transmit unsolicited commercial communications (spam) or robocalls in violation of the TCPA
• Engage in any activity that violates federal, state, or local telecommunications laws
• Interfere with or disrupt our services, servers, or networks
• Attempt to gain unauthorized access to our systems or other customers' accounts
• Use our services for any illegal purpose, including fraud
• Resell or redistribute our services without written authorization
• Generate artificially inflated call volumes to manipulate billing or usage metrics

We reserve the right to suspend or terminate your account for violation of this acceptable use policy, with or without notice.

TechWave will facilitate porting of your existing phone numbers at no additional charge. By requesting a port, you authorize TechWave to act as your agent in submitting the port request to your current carrier. You represent that you are the authorized account holder for the numbers being ported.

Under FCC rules, simple ports must be completed within one business day. Complex ports involving multiple numbers or carrier types may take longer. TechWave is not responsible for delays caused by your current provider.

TechWave provides Enhanced 911 (E911) service in compliance with FCC regulations. You acknowledge and agree:

• You must register a valid physical address for each seat that will use E911
• You must update your registered address if you move your VoIP equipment
• E911 may not function during internet or power outages
• E911 calls may be routed to a national emergency call center rather than your local PSAP
• You should maintain an alternative means of reaching 911 (such as a mobile phone)
• TechWave is not liable for any failure of E911 service due to circumstances beyond our control

TechWave targets 99.999% uptime for our hosted platform infrastructure. This uptime target does not include:

• Scheduled maintenance windows (communicated at least 48 hours in advance)
• Force majeure events (natural disasters, acts of war, government actions)
• Outages caused by your internet service provider, local network, or equipment
• Issues caused by third-party integrations or services

Service credits for qualifying downtime are available per your service agreement. Contact support to request credits.

All content on the TechWave website, including text, graphics, logos, icons, images, and software, is the property of TechWave VoIP or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without prior written consent.

To the maximum extent permitted by law, TechWave VoIP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising out of or related to your use of our services, regardless of the theory of liability.

Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount paid by you to TechWave in the twelve (12) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless TechWave VoIP, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

Any dispute arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Sheridan, Wyoming, or remotely via video conference. The arbitrator's decision shall be final and binding.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against TechWave. Claims must be brought in an individual capacity only.

Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws provisions. Any legal action not subject to arbitration shall be filed in the state or federal courts located in Sheridan County, Wyoming.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to the address on file and posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the modified Terms.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, Disclaimer, and any service-specific agreements, constitute the entire agreement between you and TechWave VoIP regarding your use of our services.